Frequently Asked Questions
Everything you need to know about your Ocean Trail experience.
What is your shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with all tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
Ocean Trail accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for style-specific advice.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes across 80% of our collection to minimize our environmental footprint.